After-sales Service
Warranty Policy
After-sales service policy
Dear customer, thank you for using our products. We will provide you with excellent after-sales service as follows:
The product may be returned if there are quality issues within 7 days of your purchase. Within 15 days of purchase, the product can be exchanged due to product quality issues. You may enjoy free warranty service during the whole 12 months of the warranty period.
To protect your legitimate rights and interests, please note the following:
1. A valid purchase certificate must be issued by the sales unit at the time of purchase.
2. The warranty card and proof of purchase should be properly kept by the user and will not be replaced if
lost.
3. If the product fails due to non-human reasons, you can contact the merchant for free maintenance within the
warranty period with the warranty card and purchase certificate.
During use, one of the following conditions is not covered by the warranty:
1. Exceeded the warranty period.
2. Damage caused by product dropping or liquid ingress and other human causes.
3. Failure caused by unauthorized disassembly, modification, etc.
4. Malfunctions caused by the use environment that does not meet the product requirements.
5. Failure or damage caused by force majeure factors (such as fire, earthquake, lightning strike, etc.).
6. Damage caused by use not in accordance with the instructions or operation manual.
7. The warranty card or purchase certificate does not match the product serial number, or is altered.
8. The product SN barcode is torn off or damaged, and it is blurred and unrecognizable.